Check-in and Other Requirements of Carriage

    Check-in, Deadlines and Conditions: Our check-in counters are open two (2) hours for Domestic flight and three (3) hours for International flight before the scheduled flight departure time. The counters close forty-five (45) minutes before the scheduled flight departure time. ﴾For flights from China, The counters close 1 hour 30 minutes before the scheduled flight departure time. Except Chongqing (CKG) and Chengdu (CTU) the counter close 2 hours before the scheduled flight departure time).In any event, without derogating from the generality of other provisions of these Term & Conditions governing the right of refusal of carriage, we reserve the right not to allow you to check in without any liability to you:
        If you fail to have proper identification to identify yourself to our staff.
        If you fail to have the proper documents (travel documents that are damaged will not be accepted as proper documents), permits, visa, necessary for travel to a particular place or country.
        If you have not fully paid any fare or other fees or charges or surcharges due to us.
        If you have been violent to our staff or caused disturbance at our counter or have abused our staff whether physically or verbally.
        If the Government or other authorities prohibits your checking in or boarding the aircraft.
        If in our judgment, you are not fit to travel due to drunkenness or any obvious adverse medical condition; and/or
        If in our judgment, you are not medically fit to travel or your medical condition poses or could pose a danger or threat to the health of other passengers.

    Boarding: You should be at the boarding gate at least thirty (30) minutes prior to scheduled departure. Boarding closes Twenty (20) minutes prior to departure. If you arrive later than this at the boarding gate you will not be accepted for travel.

    No-show: You must be present at check in on time and be present at the boarding gate not later than the time specified by us at the time of check in. Failing to check in on time and boarding the aircraft on time, you can contact the airline to process refund follow terms and conditions.

    Travel Documents: You are responsible for obtaining and must possess and have available for presentation as required by the relevant authorities all entry and exit, health and other documents required by law, regulations, order, demands or requirements of the countries flown from, into or over. We reserve the right to refuse carriage to any Passenger who has not complied with, or whose documents do not appear to comply with, such applicable laws, regulations, orders, demands or requirements:
        Domestic Routes: Adults are required to produce his/her original identity cards or passports for all domestic flights. Children under the age of 12 shall be allowed to board by producing the original birth certificates or identity cards.
        International Routes: All passengers traveling on international routes must possess valid passports with at least six (6) months’ validity and the applicable valid visas. Such passengers shall possess a return on an onward journey ticket.

    Refusal of Entry: You agree to pay the applicable fare and/or penalties or fines whenever we, on order of any Government or immigration authority, are required to return you to your point of origin or elsewhere, to your inadmissibility into a country, whether of transit or destination. In such circumstances we will not refund the fare to you.

    Passenger Responsible for Fines, Detention Costs, Medical Costs, etc. : If we are required to pay or deposit any fine or penalty or to incur any expenditure by reason of your failure to comply with laws, regulations, orders, demands or other travel requirements of the countries flown from, into or over or to produce the required documents, or administering any medical care including paramedic services in cases of emergencies at ports of departure and arrival, you shall on demand reimburse to us any amount so paid or expenditure so incurred or to be paid. We may apply towards such payment or expenditure the value of any carriage unused by you, or any funds due to you in our possession.

    Security Inspections: You shall submit to any security or health checks by Government or airport officials or by us.

REF lionairthai.com